What is the actual return on investment on social media for sports teams? And how do we calculate it?
Freelantz wrote last week about how Indiana Fever rookie Jene Morris is using social media to help "build a brand" for herself. However, as people extol the benefits of social media, it may be time for sports teams -- and perhaps sports media outlets as well -- to ask what exactly are we getting out of this? From the Charlotte Observer:
"How exactly do you calculate the return on investment? And are these really devoted fans who will spend money over the long haul, or will they fade away like the Twitter ticket specials and Facebook giveaways that brought them?"
Read more at the Charlotte News Observer
about 2 years ago
Nate Parham
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Good for forming attachment, but....
Twitter does a lot for fans that are beyond the casual level of women’s BB fandom – for those fans that want either attachment or information from the players/teams that they know. The question is, what can Twitter do to reach potential fans who…well, who might be likely to follow Twitter but who don’t follow women’s BB Tweets? Unless, of course, certain Tweets are “reTweeted” and show up in casual networks. (Twitterspeak is really awkward and geeky.)
(Mostly just geeky)
I agree with you entirely and I think the article provides an interesting case study of how different teams in one market have used Twitter/Facebook.
One point I especially liked was the issue of devotion — if I put the time into building a brand on Twitter and leverage it for giveaways to people who are, as you say, already committed fans, what have I done to build my fanbase? Have I just given diehards something for free that they would have paid for anyway? How do I ensure a word-of-mouth spread?
Conversely though, if I can build and galvanize a fanbase around freebies, will they then go out reach potential fans with my support as a team? I think that is the beauty of the Seattle Sounders marketing plan — you couldn’t escape them before they even took the field. If you didn’t see their promotional materials on a bus, television, or towel, you heard from someone in conversation.
As part of a bigger scheme, I could certainly see Twitter/Facebook enhancing a Sounders-style plan. But I would think that teams who think just being there is an inherent good, might be misleading themselves…
SwishAppeal.com, women's basketball...covered SBN-style... twitter: @qmccall3
by Nate Parham on Apr 26, 2010 10:21 PM EDT up reply actions
wnba needs to step it up
Social networking can certainly be complementary but it should not be a substitute for the league stepping up it’s marketing efforts. What good is a player building their brand when the league is so restrictive on players’ individual endorsement deals? The league has to do better than those “basketball is basketball” commercials. Also the traditional media cannot be let off the hook for their abysmal coverage of the WNBA and other women’s sports.
I want to agree with 100%...
…but, I would also argue that the league has made some “marketing” strides if you consider the relationship with Bing and television contracts…
I personally think both MLS (again, thinking Sounders) and WPS have done a very good job marketing their respective “niche” leagues and wonder what the WNBA could borrow from some of those strategies. I was listening to Amanda Vandervort talk about the WPS and one thing she mentioned is something to the effect of WPS marketing their players as strong, tough athletes and being “unapologetic” about it.
http://www.womentalksports.com/items/read/4/437013
Personally, I think their commercials demonstrate that:
http://www.youtube.com/womensprosoccer#p/c/B1D478567B0DDC28/0/F9iIbnu5LyY
SwishAppeal.com, women's basketball...covered SBN-style... twitter: @qmccall3
by Nate Parham on Apr 27, 2010 12:14 AM EDT up reply actions
Just to clarify, I do agree with you about 90% :)
Also, here’s the WPS 2010 marketing campaign that Vandervort was referring to in the podcast…
http://www.swishappeal.com/2010/4/27/1446393/ive-seen-this-a-few-times-and
SwishAppeal.com, women's basketball...covered SBN-style... twitter: @qmccall3
by Nate Parham on Apr 27, 2010 12:24 AM EDT up reply actions
thanks Q :)
i agree that wps is doing a good job. this podcast was excellent. i wish there was something similar on the wnba. i also agree that the league should focus more on being a niche rather than trying so desperately to be a mainstream league which isn’t likely to happen any time soon (if ever).
also i’m (trying) to write a paper about branding focusing on candace parker and the podcast definitely gave me some points to think about.
ps-i love your icon. now i want to add basketballs to my yin-yang tattoo :D
Would love to hear more about your paper whenever you're done...
Sounds like it might make a good fan post!
And yes, the Tao of the Jumpshot was one of my fav books in college… for the cover and what was inside of it. ;)
SwishAppeal.com, women's basketball...covered SBN-style... twitter: @qmccall3
by Nate Parham on Apr 28, 2010 11:55 PM EDT up reply actions
How do you measure?
I’m unclear how measuring the return on investment is any more difficult than in any other form of advertising.
I think the crux of the article was about measuring the effect of Twitter on building a fanbase:
From the article:
That concern would be especially great, he suggested, with outright ticket giveaways like the Checkers used.
“Would you rather have an engaged fan, or a fan who just became one to get a free ticket?” asked Hussey, who oversees social media marketing for Goodwill Industries of the Southern Piedmont.
Read more: http://www.newsobserver.com/2010/04/24/452282/teams-turn-to-social-media-to.html#ixzz0mKRKQLec
So it’s part of a bigger issue of not only using twitter as a medium, but exactly you provide fans through that medium..
SwishAppeal.com, women's basketball...covered SBN-style... twitter: @qmccall3

















